Weeks after the car left
Then the charge
comes back.
A guest tells their bank they were never there. You have days to answer, and the shift that could have answered it was two months ago.
Where the record starts
It starts with a plate,
not with a ticket.
A ticket says a car was here. A plate says WHICH car, read by the camera itself and written down before anyone touched a keyboard.
While the car is still on the lot
The record writes itself, with names on it.
Every movement is appended as it happens and never rewritten, and each line carries whoever recorded it. Nobody reconstructs a night afterwards.
Before a record can be wrong
One car cannot hold two tickets.
Two people checking the same plate in at the same moment do not both succeed. The plate itself is claimed inside the check-in, so the second one is refused rather than quietly creating a car you are holding twice.
The day the dispute lands
Nobody starts a folder.
When a dispute arrives, your team can review a report of the available visit details and prepare a response without rebuilding the night from memory.
What goes into it
One visit, ready to review.
None of it is written for the occasion. It is the charge, the session, the event log, the texts and their delivery receipts, and the device the guest paid from.
Why a bank can use it
It shows its own working.
The report brings the available details together so your team can review the visit and prepare a response.
supporting visit details, ready for review
The rule that makes it worth reading
A fact it cannot verify never becomes a sentence.
A document going to a bank cannot guess. Every claim has to come from the bundle, and the ones that would be weakest are the ones it refuses to make.
"The physical card was presented in person at the point of sale."
Because the charge itself says the card was present, and presence is the thing a "never there" claim denies.
A card typed in by hand earns no line at all.
It is not evidence that anybody was there, so it is left in the payment details and kept out of the argument.
Valletto assembles the evidence and renders the document the moment the dispute lands. Submitting it to the bank is still yours to do, in Stripe.
Before it reaches the bank
The guest reads it first.
Most disputes are somebody not recognizing a line on a statement. The same document goes to them by text, on a link that expires, and whatever they tap is appended to the record.
Seen enough of this one?
Pick the part you
actually care about.
The same operation, seen from five sides.
Thirty minutes
Bring us your last dispute.
Tell us what happened and what you had to send. We will show you what the same night looks like when the record was already being kept.