Feature Guide · Session History
What a ticket
becomes.
A finished ticket is more than a status: it is the times, people, stand, car, condition, money, and messages that explain one visit.
What it is
One durable, searchable record of a valet visit.
The live ticket accumulates facts as the operation acts. When it closes, the same session remains the source for review, receipts, support, and disputes.
Access is scoped, optional fields remain optional, and retention claims defer to Valletto's published Privacy Policy rather than a number remembered in a guide.
Who uses it
The record answers different questions without making every field available to everyone.
Operations
Find the visit and reconstruct the handoffs
Authorized company users search within their company and location scope, then open the same detail drawer used from the live board.
Guest and reviewer
See only the surface intended for that relationship
Guest links expose the guest journey; partner and company views remain separately scoped by authentication and rules.
The setup order
Most of the record is created by normal work, not by an administrator building a file.
1 · Intake
Car, stand, ticket, guest channel
Guided Check-In creates the session and attaches available vehicle, guest, ticket, condition, location, and stand facts.
2 · Operation
Statuses, assignments, notes, and messages
Each transition adds times and actors while notes and key-custody or parking-location context can be appended.
3 · Close
Payment and checkout complete the visit
The transaction, receipt context, pickup progression, and final state remain linked rather than becoming a separate orphaned record.
The daily loop
Search is a lens over the record, not a second copy of it.
Find
Search by the identifiers the operation already uses
Ticket, plate, vehicle, and available guest/session fields help an authorized user narrow the company-scoped history.
Open
Read overview, condition, payment, and timeline together
The session detail surface keeps the current state prominent and reveals the deeper sections only when needed.
Act
Corrective controls stay permission-bound
Seeing a session does not grant every mutation. Role and server-side checks still govern status, fees, refunds, and other actions.
The edge cases
Missing information is shown as missing rather than reconstructed.
No phone or name
The vehicle session still exists
Optional guest details can be absent without erasing the operational timeline, ticket, car, or stand.
Voided or canceled
Terminal states remain explainable
A void or cancellation does not masquerade as a normal checkout; the terminal status and recorded action remain part of the history.
Retention
The policy is the authority
Valletto does not publish a fixed retention promise in this guide. Current handling is governed by the Privacy Policy and applicable account controls.
What it deliberately does not do
A complete operating record is not permission to expose it broadly.
No public search
Ticket history is not an open directory
Company, partner, and guest surfaces use different access boundaries. A guessable URL is not treated as authorization.
No invented completeness
Blank fields stay blank
The record reflects what the operation captured; it does not infer a person, plate, payment, or condition fact that was never recorded.
What it connects to
The session is the join point for the product.
Live board
The same record while it is open
Status cards and dispatch are the current-state view of this history.
Transactions
The money points back to the visit
A transaction drawer can open the session that produced the charge.
Disputes
Evidence can be assembled from durable facts
Timeline, messages, payment, vehicle, and condition records can be gathered without asking the shift to remember the night.
→Staged from the current session detail and search surfaces. All identifiers and amounts are synthetic or masked.
Where Valletto changes the math
The ticket leaves the board. Its explanation does not.
The session record is the operational product left after the physical work is over.
Next: see the guest's three ways back into that same session.
