Educational · Integrations
When valet talks
to the hotel.
HMS integration sounds like IT plumbing. It's actually one of the most useful connections a valet operation can have - the link that lets valet charge to a room and know who's leaving before they do.
The basics
An HMS integration connects your valet system to the hotel's brain.
HMS usually means Hotel Management System (you'll also hear PMS, property management system). It's the software that runs reservations, rooms, and folios. A valet integration is simply a secure link between your valet operation and that system - so the two can share what each needs.
Why it matters
What the connection unlocks
Two things flow across the link
An integration is a two-way street: billing flows one direction, guest context the other.
→Billing goes one way; departure context comes back the other. Both sides get smarter.
What it actually does for the operation
Stripped of jargon, an HMS integration delivers a few very concrete wins.
Billing
Charge to the room
A guest can put valet on their folio instead of paying separately - seamless and expected at a nice hotel.
Timing
Know who's leaving
Checkout data lets valet pre-stage departing cars before guests reach the curb.
Recognition
Know the guest
Tie the car to the reservation for a more personal, prepared arrival and departure.
Accuracy
Fewer errors
One source of truth for who's who means fewer billing and identity mistakes.
→None of this is exotic - it's just the valet operation and the hotel finally speaking the same language.
Where Valletto changes the math
The point of an integration is to remove a seam the guest would otherwise feel.
Charging valet to the room and pre-staging a car based on checkout time both make the experience feel effortless - and both depend on the valet system and the hotel system being connected.
The takeaway: an HMS integration isn't IT jargon - it's how valet stops being a separate, bolted-on service and becomes a seamless part of the stay. It's the kind of connection a modern platform like Valletto is built to support.
