Sample document
Last updated: September 8, 2026
Sample Valet Co. is a fictional valet company. Every valet company on the platform issues its own version of this document, with its own name, address, phone number and contact addresses filled in, published at its own address in the form yourcompany.valletto.io/terms. The copy below is the same template theirs is built from, so you can read what it says before you ever meet it on a check-in screen.
The document that binds you is your own valet company's, linked from the check-in and payment pages they send you. See how the agreements fit together, or the matching Terms of Service.
This Privacy Policy describes how Sample Valet Co. ("we," "our," "us") collects, uses, stores, shares, and protects personal information in connection with our digital valet parking platform, including web-based guest intake pages, valet operations tools, SMS messaging, and related technology services.
Sample Valet Co. provides valet parking services using digital infrastructure provided by Valletto LLC ("Valletto"). We process personal information solely to support valet services and comply with industry regulations, including:
Valletto processes guest information solely as a service provider to Sample Valet Co. and does not independently determine how guest data is used.
Use of our services constitutes acceptance of this Privacy Policy and any updates as outlined in Section 10.
We collect only the minimum information necessary to operate valet services, facilitate SMS communication, and comply with audit and security requirements.
You may provide the following information when using our digital intake forms or related tools:
All information is provided voluntarily as part of the check-in process.
To ensure security, service accuracy, and compliance, we automatically collect limited technical and session data:
We do not collect biometric identifiers, audio recordings, or unrelated personal data.
Sample Valet Co. does not collect or process biometric data of any kind, including facial recognition templates, fingerprints, voiceprints, iris scans, or similar identifiers.
We use personal information exclusively to support valet operations and comply with security, legal, and carrier requirements. We do not use guest information for advertising, promotions, or unrelated commercial purposes.
Information is used to:
When payment is involved, information is used to:
Sample Valet Co. does not store or retain full payment card details.
We maintain logs and other required data to:
SMS messages are strictly service-related only.
To improve accuracy and efficiency, the Valletto platform may use artificial intelligence ("AI"), machine learning, computer vision, and optical character recognition ("OCR") technologies to assist with operational tasks. These technologies may be used to:
Some of these services may be provided by trusted third-party technology providers. Information is processed solely to provide, improve, and secure valet services and is not used to train public AI models unless explicitly disclosed by the applicable provider. We do not use AI to make decisions that produce legal or similarly significant effects about individuals.
Your license plate is the identifier that links your vehicle to your valet session, to any receipt or validation applied to it, to a parking permit or program you enrolled in with Sample Valet Co., and to the check that prevents the same vehicle from being checked in twice at one location. Plate lookups are performed within Sample Valet Co.'s own records; your plate is not used to look you up across unrelated valet companies. Plate readings and vehicle images are kept with the session record for the period described in Section 6.
Your phone number is used exclusively for valet service communications on behalf of Sample Valet Co.. Our SMS processes strictly follow CTIA and 10DLC carrier requirements.
Before submitting your phone number, you are shown a mandatory disclosure next to a required checkbox. This disclosure is dynamically generated to include the name of Sample Valet Co..
Example:
"I agree to receive SMS updates from Sample Valet Co. about my valet service. Message and data rates may apply. Message frequency varies. Reply STOP to unsubscribe or HELP for help."
This disclosure appears inline and must be accepted to proceed.
To comply with CTIA, carriers, and 10DLC rules, every intake form and consent page includes:
Your phone number is never shared with third parties for marketing, advertising, or promotional purposes.
Guests only receive messages necessary to:
No marketing, promotions, or ongoing subscriptions are sent.
Reply STOP at any time to immediately discontinue SMS communication.
Service or safety-critical notices may still be sent only where required by law or to prevent an immediate safety risk.
We limit data sharing to only what is operationally necessary to provide valet services, comply with carrier requirements, and maintain system security. We do not sell or share personal information for advertising or marketing purposes. We may disclose information to trusted service providers - including cloud hosting, payment processors, and AI, machine learning, or computer vision providers - solely as necessary to provide, improve, and secure the service. Personal information - including phone numbers - is never sold, rented, traded, or shared for marketing, advertising, promotional outreach, or data-broker purposes.
We use secure third-party technology providers strictly for hosting, delivering, or supporting our services. These providers process data only under our instructions and only for operational purposes. Providers may include:
Valletto (core platform provider)
Cloud infrastructure vendors (e.g., Firebase, Google Cloud, AWS)
Artificial intelligence, machine learning, and computer vision providers
These providers do not have permission to use guest information for their own marketing or analytics.
If you complete a digital payment, limited information is shared with certified PCI-compliant processors (such as Stripe) to:
Payment processors do not receive access to SMS consent data or phone numbers for any marketing or promotional purpose.
We may share vehicle- or service-related information with property or building management only when required to operate the valet service or address on-site security or incident-response needs. Examples include:
Phone numbers are shared only when required for direct service coordination and never for marketing by the building.
Authorized valet personnel may receive limited access to service-related information to:
Personnel are forbidden from using guest information for personal, marketing, or off-platform purposes.
We may disclose information when legally required, including:
Any such disclosure is limited to what the law requires.
To comply with CTIA, carrier rules, and privacy laws:
If you dispute a charge with your card issuer, the records of the session in question, which may include vehicle photos, plate readings, timestamps, staff activity, and the text messages sent to your phone, may be provided to the payment processor, the card networks, and your card issuer as evidence in the dispute. Your session history, plate, and phone number are not shared with unrelated valet companies on the Valletto platform. If Valletto introduces a program under which a phone number or vehicle associated with a dispute of an authorized charge is restricted at more than one participating valet company, as described in the Valletto Guest Terms, the Valletto Privacy Policy will be updated before that program begins.
We retain personal information only for as long as operationally necessary to provide valet services, comply with regulatory requirements, and maintain accurate security and audit logs. Retention periods differ based on data type:
Information related to active valet sessions (vehicle details, timestamps, service logs, SMS activity) is retained to:
Retention: 24 months after the session ends, and longer while a damage claim, payment dispute, investigation, or legal hold is open or where a longer period is required for legal or operational reasons.
Payment-related data is retained only as long as required by PCI-DSS standards, federal tax regulations, fraud monitoring, and financial auditing obligations.
Sample Valet Co. does not store full card details at any time.
SMS consent records and message logs required for 10DLC/CTIA compliance, carrier audits, or fraud prevention are retained for 4 years, as required to demonstrate messaging compliance. Logs are restricted to operational metadata and do not include message content beyond what is required for audit purposes.
When deletion is requested, we remove all non-essential data except where retention is required by:
We permanently delete data once retention obligations expire.
We employ multiple layers of administrative, technical, and physical safeguards to protect personal information from unauthorized access, misuse, or disclosure.
In the event of a suspected or confirmed security incident, we:
In the event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law. Our procedures include:
If you have questions about a potential or confirmed breach, contact us at support@example.com or (305) 555-0100.
Depending on your location and applicable privacy regulations, you may have the following rights regarding your personal information.
You may request a copy of the personal data associated with your valet session.
You may request correction of inaccurate information, such as vehicle details or contact information used for service updates.
You may request deletion of personal data when:
You may revoke SMS messaging consent at any time by replying STOP.
After revocation:
Requests may be denied if fulfilling them would:
If you are a California resident, you have the following rights:
How to Exercise: Email support@example.com or call (305) 555-0100. We respond within 45 days.
Residents of these states have rights to:
Contact support@example.com to exercise these rights.
If you reside in Montana, Oregon, Texas, Utah, or another state with privacy laws, contact us for information about your rights.
Our services are not intended for, directed toward, or designed to collect data from individuals under the age of 13.
We do not knowingly collect or store personal information from minors. If we become aware that a minor has provided personal information:
Parents or guardians may contact us directly to request deletion of a minor's information.
We may update this Privacy Policy at any time to reflect:
When updates occur, we will:
Continued use of valet services after a policy update constitutes acceptance of the revised terms, unless otherwise required by law.
If you do not agree to updated terms, you may discontinue using the service and request deletion of eligible data.
This Privacy Policy explains how we collect, use, store, protect, and handle guest information throughout your valet service experience. Additional legal terms govern your use of the Valletto Platform, including service limitations, guest responsibilities, vehicle handling protocols, payment procedures, SMS compliance requirements, and dispute resolution processes.
For the complete set of legal terms that apply to your use of this service, please review the Terms of Service specific to this valet operator:
https://sample-valet.valletto.io/terms
If you have questions about how the Terms apply to your valet experience, you may contact the valet company or Valletto using the information found in the Contact section below.
For privacy concerns: